Troubleshooting · 2 min read
Card and certificate metrics do not match
Trust the certificate primary run and report mismatches.
Beginner note: These guides fix common access and setup issues — try each step before contacting Support.
Troubleshooting guide
Work through these steps in order. If the issue persists, note what you tried and contact Support.
Marketplace cards must show primary run metrics. If Sharpe, return, or trade count differ from the certificate, capture both screenshots and the listing URL — email support.
- 01Refresh the page — cache may be stale after re-verification.
- 02Confirm you are comparing the same symbol and timeframe.
- 03Trust certificate primary run over card aggregates.
Was this article helpful?
What to try next
What beginners ask next
Short answers to the question you probably have right now — tap to expand.
I am brand new — where do I start?
Follow Find → Verify → Run: Marketplace, certificate, Studio backtest, optional Runner.
Getting startedHow do I read a certificate?
Start with symbol, timeframe, primary run metrics, assumptions, and trade log — not headline return alone.
Read help articleI paid but Studio is locked
Check you are signed in with the purchase email, refresh My Strategies, then open Help → billing access.
Read help article